Thank you for choosing RapidScrub! To ensure a smooth return process, please review our policy below.
30-Day Return Policy: You have 30 days from the date of receiving your item to request a return.
Eligibility for Returns: To qualify for a return, the item must meet the following criteria:
- The product is unopened and unused.
- It is in its original packaging and condition.
- You possess the receipt or proof of purchase.
Return Process: To initiate a return, please contact us at firstname.lastname@example.org. Once authorized, you'll receive a return shipping label and detailed instructions. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items: Inspect your order upon delivery. If the item is damaged or incorrect, contact us immediately for resolution.
Exchanges: For quick exchanges, initiate a return for the unopened item and make a separate purchase for the desired product.
European Union 14-Day Cooling Off Period: If you're shipping merchandise to the European Union, you have the right to cancel or return your order within 14 days, without the need for justification. The item must be unopened and unused, with original packaging and proof of purchase.
Refunds: After receiving and inspecting your return, we'll notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days. Please allow for additional processing time by your bank or credit card company.
Inquiries: Should you have any questions about our return policy, please contact us at email@example.com. We're here to assist you.
Thank you for choosing RapidScrub. Your satisfaction is paramount, and we're committed to delivering quality products and excellent service.